Refund & Exchange Policy

Effective Date: 12/10/2024

At GOAThletic Products, we are dedicated to ensuring your satisfaction with our high-quality products. If you're not completely happy with your purchase, we strive to make the refund and exchange process as seamless and transparent as possible. Below, you will find our detailed refund and exchange policy.

Time Frame for Returns

You have 30 days from the date you receive your item to request a refund or size exchange. After this period, returns or exchanges cannot be processed.

Requirements for Returns

To qualify for a return or exchange, your item must meet the following conditions:

Condition: Items must be in the same condition as when received—unworn, unused, and with all original tags attached.
Packaging: The product must be returned in its original packaging.
Proof of Purchase: You must provide a receipt, order confirmation, or another proof of purchase.

How to Initiate a Return or Exchange

To start the process:

Email Us: Contact us at support@goathleticproducts.com.
Provide Details: Include your order number, a brief explanation of the issue, and whether you’re requesting a refund or size exchange.
Follow Instructions: Once your request is approved, you will receive detailed instructions for returning the item.

Size Exchanges

If the size of your item isn't quite right, we've made the exchange process simple:

Contact us via email to initiate the size exchange process.
For the fastest service, we recommend purchasing the correct size immediately. After you return the original item, you will be refunded for the original product.
Items must meet the return requirements outlined above to qualify for an exchange.

Refunds

Refund requests must be made within 30 days of receipt of the product.

Approval Process: Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund request.
Refund Method: Approved refunds will be credited to the original payment method.
Processing Time: Refunds typically take 5-7 business days to process, though this may vary depending on your bank or payment provider.

Damages and Issues

Please inspect your order upon receipt and notify us immediately if:

The item is defective.
The item is damaged.
You received the wrong product.

Contact us at support@goathleticproducts.com to resolve the issue promptly. If eligible, we will offer a replacement or refund.

Exceptions/Non-Returnable Items

The following items are not eligible for refunds or exchanges:

Final Sale Items: Limited-edition items, used or worn gear, and personalized or custom-made products.
Sale Items: Items purchased with a discount code or during a sale are not covered by the GOAThletic Guarantee.
Gift Cards: Returns or refunds are not accepted for gift card purchases.

Additional Information

Refunds for Product Cost Only: Refunds cover the cost of the product and do not include original shipping fees unless the return is due to our error.
Out-of-Stock Exchanges: If the size or item you request for exchange is out of stock, we will issue a refund or provide an alternative option.