Shipping Policy
Effective Date: 12/10/2024
At GOAThletic Products, we strive to provide reliable and efficient shipping to ensure your orders arrive on time and in excellent condition. This Shipping Policy outlines the details of our shipping process, including options, costs, and timeframes.
Shipping Options and Costs
We offer the following shipping options to meet your needs:
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Standard Shipping:
- Delivery Time: 5-7 business days.
- Cost: Calculated at checkout based on order weight and destination.
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Expedited Shipping:
- Delivery Time: 2-3 business days.
- Cost: Higher rates apply for faster delivery; calculated at checkout.
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Free Shipping:
- Available on orders over [Insert Amount] within the United States.
Shipping costs and options will be displayed during the checkout process before completing your purchase.
Order Processing Time
- Orders are processed within 1-2 business days (Monday through Friday, excluding holidays).
- You will receive a confirmation email once your order has been processed, along with a tracking number to monitor your shipment.
Shipping Destinations
Currently, we ship to addresses within the United States. We are working on expanding our shipping options to include international destinations in the future.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package on the carrier’s website for real-time updates.
Delivery Issues
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Lost or Delayed Packages:
If your package is delayed or lost, please contact us at Support@GOAThletic.com or call 833-394-1811. We will work with the carrier to resolve the issue as quickly as possible. -
Incorrect Shipping Information:
Please double-check your shipping address at checkout. We are not responsible for delays or undeliverable packages due to incorrect or incomplete addresses. -
Damaged Packages:
If your order arrives damaged, please contact us immediately with photos of the packaging and products. We will arrange a replacement or refund as needed.
Shipping Holidays
Our shipping carriers do not deliver on weekends or public holidays. Orders placed during these times will be processed on the next business day.
Free Shipping Promotions
Occasionally, we offer free shipping promotions. These will be clearly communicated on our website and will apply to eligible orders at checkout.
Contact Us
For any questions or concerns about your shipment, please contact us:
Address:
1200 Lake Saint Louis Blvd, Unit #113
Lake Saint Louis, MO 63367
Email: Support@GOAThletic.com
Phone: 833-394-1811